PURCHASES $60 + FREE  3 - 9 Business Days


(British Columbia, Alberta,

Saskatchewan, Manitoba)

$5.00  3 - 9 Business Days


(Ontario, Quebec, Maritimes)

$10.00  3 - 9 Business Days


Free Local Shipping Within Calgary

Shipping Time is 3 - 9 business days from date of purchase. 

Standard rates apply to Canadian territories.

We ship within Canada and USA. 






In your Order Confirmation email, click the VIEW ORDER button and see Order Updates.

We work with ICS Courier, UPS, FedEx, Canada Post and DHL. For quick and easy service, we automatically select the best provider for you based on the address entered at checkout.

Free for orders $60+

Flat Fees
$5 for Western Canada (includes BC, AB, SK, MB)

$10 for Eastern Canada (ON, QC, Maritimes)

Standard shipping rates apply for all other provinces and territories within Canada.



On your Order Confirmation email, click on Manage Subscription. If you need further support, feel free to reach out to us at

All of our subscriptions are free shipping.

3 - 9 business days from the date of purchase

Check your Order Confirmation email and confirm that the correct address was submitted. Urban Calm is not responsible for any orders with an incorrect address. If all address information is correct, we will refund or reship lost orders as long as we are notified within 30 days of your order date.

Yes, see our guarantee below.

Urban Calm Satisfaction Guarantee - 30-day
money back guarantee


We love our coffees and teas, and we
think you will too! Our Urban Calm Commitment guarantees our products for 30
days. If you’ve decided that Urban Calm coffees or teas are just not for you,
we will refund 100% of your purchase price (less shipping costs) for any reason
within the first 30 days from the date you receive your original order. This
refund will be processed within 30 days from the time we receive your returned


Here's how it works:

1) email us at and let us know what you would like to return your coffee or tea

2) We’ll send you the information you need to process
your return. The charges (excluding shipping) are fully refundable. We really
want you to be satisfied.

We’re sorry to hear that your package
arrived damaged and/or defective. We’ll fix it! Take a picture of the package
showing the damage and/or defection and email us at
We will send out a replacement for no charge.

If you are not thrilled with your purchase, email hello@urban and let us know the issue and we will mail out a new item of your choice (equal or less value). You will only be charged the shipping cost.