Free for orders $60+
$5 for Western Canada (includes BC, AB, SK, MB)
$10 for Eastern Canada (ON, QC, Maritimes)
Standard shipping rates apply for all other provinces and territories within Canada.
In your Order Confirmation email, click the VIEW ORDER button and see Order Updates.
Canada: Post 3 - 9 Business Days
UPS: 1 - 2 Days
Purolator: 1 - 2 Days
Check your Order Confirmation email and confirm that the correct address was submitted. Urban Calm is not responsible for any orders with an incorrect address. If all address information is correct, we will refund or reship lost orders as long as we are notified within 30 days of your order date.
Yes, see our guarantee below.
Urban Calm Satisfaction Guarantee - 30-day
money back guarantee
We love our coffees and teas, and we
think you will too! Our Urban Calm Commitment guarantees our products for 30
days. If you’ve decided that Urban Calm coffees or teas are just not for you,
we will refund 100% of your purchase price (less shipping costs) for any reason
within the first 30 days from the date you receive your original order. This
refund will be processed within 30 days from the time we receive your returned
Here's how it works:
1) email us at
firstname.lastname@example.org and let us know what you would like to return your coffee or tea
2) We’ll send you the information you need to process
your return. The charges (excluding shipping) are fully refundable. We really
want you to be satisfied.
We’re sorry to hear that your package
arrived damaged and/or defective. We’ll fix it! Take a picture of the package
showing the damage and/or defection and email us at email@example.com.
We will send out a replacement for no charge.
For standard delivery we use Canada Post. If you select a faster delivery, we will use UPS or Purolator.