Shipping policy
Shipping Policy
Urban Calm Coffee currently ships throughout Canada only. All shipping rates are shown in Canadian dollars.
Shipping Rates
Orders under $60: $6.99 CAD standard shipping
Orders $60 and over: FREE standard shipping
The applicable shipping option will be calculated automatically at checkout.
Estimated Delivery Time
Most orders are expected to arrive within 6–8 business days from the date the order is placed.
Our typical delivery estimate consists of:
- Order processing and handling: up to 3 business days
- Carrier transit time: approximately 3–5 business days
Orders are processed on business days, Monday through Friday, excluding statutory holidays.
Delivery estimates are not guarantees. Weather, carrier disruptions, peak holiday periods and deliveries to remote or northern Canadian communities can occasionally result in longer transit times.
Order Tracking
When tracking information is available, it will be sent to the email address provided with your order once your shipment has been prepared or collected by the carrier. Please allow some time for tracking information to become active after receiving your shipping confirmation.
Shipping Addresses
Please review your shipping address carefully before completing your purchase. If you notice an error, contact us at hello@urbancalmcoffee.ca as soon as possible.
We will do our best to correct an address before an order ships, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.
Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.
Delayed or Missing Shipments
Occasionally, a carrier may experience delays that are outside our control. If your tracking information has not updated for an unusual period of time, or your shipment appears to be missing, contact us at hello@urbancalmcoffee.ca and we will help investigate with the carrier.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective or contains an incorrect item, please contact us within 30 days of delivery. These situations are covered under our Refund Policy, and we will make it right.
Orders Placed Through Other Retailers
This shipping policy applies to orders placed directly through urbancalmcoffee.ca. Orders purchased through Amazon, retail stores, marketplaces or other third-party sellers are subject to the shipping policies of that seller.
Questions
If you have questions about your shipment or delivery, contact us at hello@urbancalmcoffee.ca.