Privacy Policy

Last updated: August 26, 2026

Urban Calm Coffee respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit urbancalmcoffee.ca, purchase from us, create an account, subscribe to products or marketing, participate in our rewards program, submit a review, contact us, or otherwise interact with Urban Calm Coffee.

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

Contact and identification information, such as your name, email address, telephone number, billing address and shipping address.

Order and transaction information, such as products purchased, order history, delivery information, refunds, returns and transaction details.

Payment information. Payments are processed through Shopify and its payment providers. Urban Calm Coffee generally does not receive or store your complete payment card number.

Account and subscription information, including account details, subscription selections, delivery frequency, subscription status and related preferences.

Marketing information, such as your email or SMS subscription status, marketing preferences, promotions you interact with and communications sent to you.

Rewards and review information, such as loyalty activity, rewards balances, product reviews, ratings, photographs or other content you voluntarily submit.

Website and device information, such as your IP address, browser type, device information, pages viewed, referring pages, interactions with our website and similar usage information collected through cookies and related technologies.

Communications, including information you provide when contacting us by email, chat, contact forms, social media or customer service.

We limit the personal information we collect to information reasonably required for our business purposes.

2. How We Collect Personal Information

We may collect personal information:

• directly from you when you place an order, create an account, subscribe, submit a review, join our rewards program or contact us;
• automatically when you browse or interact with our website; and
• from service providers and platforms that help us operate our business, subject to their applicable privacy practices and your choices.

3. How We Use Personal Information

We may use your personal information to:

• process, fulfill and deliver orders;
• process payments, refunds and returns;
• provide customer service;
• operate and manage product subscriptions;
• administer our rewards and loyalty program;
• request, display and manage customer reviews;
• communicate with you about orders, deliveries and account activity;
• send marketing communications when you have consented to receive them;
• personalize and improve our website, products and customer experience;
• measure website, advertising and marketing performance;
• prevent fraud, abuse and unauthorized transactions;
• maintain the security and integrity of our website and systems;
• comply with tax, accounting, regulatory and legal obligations; and
• establish, exercise or defend legal rights.

We will not use personal information for a materially different purpose without obtaining consent where required by applicable law.

4. Marketing Communications

If you choose to receive marketing from Urban Calm Coffee, we may send you information about products, promotions, offers, news and other updates.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

You may also contact us at hello@urbancalmcoffee.ca to update your marketing preferences.

Unsubscribing from marketing communications will not prevent us from sending transactional communications that are necessary to service your account or orders, such as order confirmations, shipping notices or subscription information.

5. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels and similar technologies to:

• operate essential website and checkout functions;
• remember preferences;
• understand how visitors use our website;
• measure website performance;
• prevent fraud and improve security; and
• measure and improve advertising and marketing.

Where required, you may be provided with controls to manage non-essential cookies and certain data-sharing preferences.

You can also configure your browser to block or delete cookies, although doing so may affect the functionality of some parts of our website.

6. Service Providers and Disclosure of Personal Information

We use third-party service providers to help operate Urban Calm Coffee. We disclose personal information to these providers only as reasonably necessary for the services they provide.

These services may include:

• Shopify for ecommerce, hosting, checkout and payment processing;
• payment processors and financial institutions;
• shipping and delivery providers;
• Omnisend for email and marketing services;
• Judge.me for customer reviews;
• Smile.io for our rewards and loyalty program;
• Seal Subscriptions for subscription management;
• Google services for analytics, advertising, search and Merchant Center functionality;
• customer communication tools;
• fraud prevention and security providers; and
• professional advisers such as accountants, lawyers and insurers.

We may also disclose personal information where required or permitted by law, in connection with a legal proceeding, to protect our rights or the safety of others, or as part of a corporate transaction such as a merger, financing, acquisition or sale of all or part of our business.

We do not sell customer personal information to advertisers.

7. Service Providers Outside Canada

Some of the companies that provide services to Urban Calm Coffee are located outside Canada or use systems, affiliates or service providers located outside Canada, including in the United States.

As a result, personal information may be collected, processed, accessed or stored outside Canada for purposes such as:

• ecommerce and website hosting;
• payment processing;
• marketing communications;
• analytics and advertising;
• customer reviews and rewards;
• subscription management;
• fraud prevention; and
• technology infrastructure and support.

Personal information handled outside Canada may be subject to the laws of the jurisdiction in which it is processed or stored and may be accessible to courts, law enforcement or government authorities in accordance with those laws.

Questions about our use of service providers outside Canada can be directed to our Privacy Officer using the contact information below.

8. Consent

We obtain consent for the collection, use and disclosure of personal information where required by law.

Consent may be express or implied depending on the circumstances, the sensitivity of the information and your reasonable expectations.

You may withdraw consent to certain uses of your information at any time, subject to legal or contractual restrictions and reasonable notice.

Withdrawing consent may affect our ability to provide certain products or services to you.

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet legitimate business, accounting, tax, fraud-prevention and legal requirements.

When personal information is no longer reasonably required, we take reasonable steps to securely delete, destroy or anonymize it.

10. Protecting Personal Information

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information we handle.

These measures may include access controls, secure systems, passwords, encryption and limiting access to personal information to individuals and service providers who reasonably require it.

No method of electronic transmission or storage can be guaranteed to be completely secure, but we take reasonable measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use or modification.

11. Your Privacy Rights

Subject to applicable law, you may request:

• access to personal information we hold about you;
• information about how your personal information has been used or disclosed;
• correction of inaccurate or incomplete personal information; or
• withdrawal of consent for certain uses of your personal information.

We may need to verify your identity before completing a privacy request.

Some information may be excluded from access or deletion where permitted or required by law.

To make a privacy request, contact our Privacy Officer at hello@urbancalmcoffee.ca.

12. Children’s Privacy

Our website and products are intended for a general adult audience and are not directed toward children.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent would be required by applicable law.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

Urban Calm Coffee is not responsible for the privacy practices of websites or services we do not control. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, services or legal requirements.

The revised policy will be posted on this page and the Last updated date will be changed accordingly.

Where required by law, we will provide additional notice or obtain consent for material changes.

15. Privacy Officer and Contact Information

Urban Calm Coffee has designated a Privacy Officer to respond to questions, privacy requests and complaints regarding our handling of personal information.

Privacy Officer
Urban Calm Coffee
5027 21 Street SW
Calgary, Alberta T2T 5B9
Canada

Email: hello@urbancalmcoffee.ca

If you have a concern about our privacy practices, please contact us first so we have an opportunity to address it.

You may also have the right to contact the applicable federal or provincial privacy regulator regarding a privacy concern.